"5 Tips to Minimize Patient Frustration" is part one of a three part video series on improving physician/patient interactions. Part one features TMLT Risk Management manager Robin Desrocher as she offers helpful risk management considerations and easy to implement tips to help physicians improve their patient’s experience of the practice environment. Coming soon: parts two and three, featuring more from TMLT's Risk Management team!
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Failure to diagnose fracture
An eight-year-old boy came with his mother to a local ED with pain in his lower left leg from a fall earlier that day.
Failure to diagnose a foreign body and to follow up
An eight-year-old girl was brought to the ED with a groin injury from a bicycle accident.
Fees for PMP-EHR integration begin September 1
Physicians will be charged a fee of $50 for access to the prescription monitoring program through their EHR. Online access through PMP AWARxE will continue free of charge.
Failure to communicate MRI results
A pain management specialist ordered an MRI of the thoracic spine. In addition to some spinal pathology, the radiologist noted a “possible 9 mm right lung nodule.”
Failure to respond to radiology report
The radiologist interpreted the study and noted an area of slightly hazy density in the left lung with nearby fibrotic changes.
Delay in diagnosing colon cancer
The patient claimed that the physician told him that the rectal bleeding was due to his diverticulosis and was not life threatening.
Failure to diagnose postpartum stroke
The first documented assessment of the patient in the ED revealed a temperature of 97.9 degrees; pulse 53; respirations 20; blood pressure 147/77 mm Hg; oxygen saturation 97%.
Failure to monitor patient exhibiting signs of stroke
A 58-year-old woman with a history of morbid obesity, type 2 diabetes, hypertension, and high cholesterol arrived in the ED by ambulance. She reported numbness and blurred vision.
Failure to timely diagnose femur fracture
A 28-year-old man was involved in a motorcycle collision, sustaining multiple injuries. The EMS records reflect that the patient’s chief complaint at the scene was leg pain.
Failure to diagnose and treat complications
A 16-year-old girl was brought to the emergency department after sustaining a leg injury while playing soccer. X-rays revealed a right bimalleolar ankle fracture dislocation.
Failure to diagnose mandible fracture
On June 1, a 35-year-old woman fell while stepping off a boat, injuring her chin, jaw, wrist, and hand. She went to an urgent-care clinic for treatment.
Delay in diagnosis of hip fracture
A 90-year-old woman fell at the assisted living facility where she resided. Following the fall, she began to report severe right hip pain.
Corvus Scans begin as policyholders renew with TMLT and LSA
Corvus Scans assess your practice’s online presence, looking for any cyber vulnerabilities
OSHA issues new COVID-19 rules for health care settings
OSHA releases regulations on protecting health care workers from the risk of contracting COVID-19.
Clarification: Masks in health care facilities
Governor's latest order likely does not affect a private practice's ability to continue requiring masks
