De-escalation techniques and resources
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
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De-escalating angry or disruptive patients
Risk management help for managing disruptive patients and de-escalating tense conversations.
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De-escalation video 1: How to identify and prepare to meet with a disruptive patient
In the first of our three-part series, learn how to spot the verbal cues and behaviors cues of a potentially disruptive patient - and how to respond and prepare for their visit.
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De-escalation video 2: How to de-escalate disruptive patients
In part two of our three-part video series, learn non-verbal and verbal techniques for de-escalating disruptive patients.
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De-escalation video 3: Actions to avoid...and actions to take
In the final video of our series, learn what actions to avoid when de-escalating a disruptive patient and what actions to take afterward - including what to document.
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What every physician should know about de-escalating angry or disruptive patients
A quick lesson about verbal and non-verbal communication techniques to prevent tense conversations from escalating.
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25 phrases to help you de-escalate angry patients
Read about practical ways to manage difficult patient interactions
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Managing difficult patients
Tips for managing challenging patient relationships
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Tips for Handling Patient Complaints
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationsh
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