21 phrases to help de-escalate angry patients
Gain practical ways to communicate with disruptive or angry patients.
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Gain practical ways to communicate with disruptive or angry patients.
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Learn how to de-escalate angry patients or diffuse a tense situation in the office.
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In the first of our three-part series, learn how to spot the verbal cues and behaviors cues of a potentially disruptive patient - and how to respond and prepare for their visit.
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In part two of our three-part video series, learn non-verbal and verbal techniques for de-escalating disruptive patients.
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In the final video of our series, learn what actions to avoid when de-escalating a disruptive patient and what actions to take afterward - including what to document.
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A quick lesson about verbal and non-verbal communication techniques to prevent tense conversations from escalating.
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Read about practical ways to manage difficult patient interactions
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Tips for managing challenging patient relationships
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Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationsh
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