De-escalation video 3: Actions to avoid...and actions to take
In the final video our series, learn what actions to avoid when de-escalating a disruptive patient and what actions to take afterward - including what to document.
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TMLT on Youtube
TMLT risk management videos to help you practice safe medicine.
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De-escalation video 2: How to de-escalate disruptive patients
In part two of our three-part video series, learn on-verbal and verbal techniques for de-escalating disruptive patients.
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De-escalation video 1: How to identify and prepare to meet with a disruptive patient
In the first of our three-part series, learn how to spot the verbal cues and behaviors cues of a potentially disruptive patient - and how to respond and prepare for their visit.
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The problem with email
Learn about email security issues and how it relates to HIPAA from a cyber security attorney.
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CME seminar: Human trafficking ending
The final section of the recent TMLT CME seminar on human trafficking.
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Medical liability risk management: Trends and tips
Learn how to minimize medical liability risks in your medical practice.
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What every physician should know about de-escalating angry or disruptive patients
A quick lesson about verbal and non-verbal communication techniques to prevent tense conversations from escalating.
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Everything you ever wanted to ask about the Texas Medical Board
Dan Ballard answers audience questions about the TMB.
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Interacting with patients: Patient privacy
Russell Krienke, MD, of Austin Regional Clinic and a TMLT board member, offers some quick guidelines on protecting patient privacy on the job and in public.
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Terminating the patient-physician relationship, Part 1
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
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Terminating the patient-physician relationship, Part 2
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
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8 tips for improving patient satisfaction
TMLT Risk Management manager Tanya Babitch offers 8 tips for improving patient satisfaction with a physician practice or office.
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Support for a New Era of Medicine
A message about where TMLT has been and where we are going.
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We Are Here For You
See how TMLT is supporting policyholders during the COVID-19 pandemic
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6 tips to improve patient communication while using your EHR
TMLT's Assistant VP of Risk Management, Lesley Viner, offers 6 tips to improve patient communication while using your EHR system.
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Case closed: Improper prescribing
In this edition of Case Closed, a video series that explores real TMLT medical malpractice cases, errors made by both a physician and pharmacy led to a patient receiving an improper prescription.
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TMLT is....
Employees describe TMLT in one word.
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TMLT is...friendship
Maryann Baca, Mary Gonzales, and Laura Hunter reflect on their 20-year friendship at TMLT.
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5 tips to minimize patient frustration
TMLT Risk Management manager Robin Desrocher provides helpful tips to help minimize patient frustration in an office setting.
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Case Closed: Failure to recognize retained sponge
Welcome to Case Closed, a video series that explores real TMLT medical malpractice cases. In this video, the second in the series, risk management techniques are discussed that may have either prevent
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