21 phrases to help de-escalate angry patients
Gain practical ways to communicate with disruptive or angry patients.
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The TMLT Resource Hub. Access all our content — videos, blogs, webinars, podcasts, articles, and publications — in one place.
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Updated opioid prescribing guidelines from the CDC
The CDC has updated its opioid prescribing recommendations to emphasize individualized patient-focused care and increased flexibility.
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20 years of Texas tort reform
Learn about our state's landmark medical liability reforms
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See our most popular CME courses
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Reporter Q3 2022
Issue includes the CME course "Caring for vulnerable patient populations."
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Required upgrades coming to EHR systems
Be prepared for substantial upgrades to your EHR systems between now and December 31, 2022
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De-escalation of angry or disruptive patients
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Informed refusal: When patients decline treatment
Recommendations to help minimize the risk of lawsuits related to patient refusals.
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Reporter Q2 2022
CME (2-hour): Electronic medical records; Wearable health technology; Medications: Common risk management issues; Failure to monitor medication and order testing; Delay in treating stroke
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2-Hour CME: Supervising Advanced Practice Providers
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Sample patient dismissal letters
Sample letters for termination of the physician-patient relationship
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Vaccines: a practical guide for physicians
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Tips for de-escalating angry patients
How to defuse tense or angry situations in the office
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Guidelines for the release of medical records
A how-to guide for medical record release
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5 Things That Get Physicians Sued
A guide to preventing claims and promoting patient safety
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Terminating the patient-physician relationship, Part 1
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
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Terminating the patient-physician relationship, Part 2
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
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De-escalation techniques and resources
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
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What Every Physician Needs to Know About Their Malpractice Insurance Policy
Whether you are purchasing malpractice insurance for your own practice or joining a group that provides your insurance, pay attention to the details of your policy. This presentation provides importa
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Support for a New Era of Medicine
A message about where TMLT has been and where we are going.
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