Patient Relationships

Advice and resources to help you protect and improve the physician-patient relationship.

  • 25 phrases to help you de-escalate angry patients

    25 phrases to help you de-escalate angry patients

    Read about practical ways to manage difficult patient interactions

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  • Reporter Q4 2021

    Reporter Q4 2021

    CME: De-escalation of an angry or disruptive patient; Lessons from the courthouse: High-risk informed consent issues; Case study: Failure to diagnose herniated disc

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  • Legal considerations when treating college students via telemedicine

    Legal considerations when treating college students via telemedicine

    Whether to treat likely depends on the laws of the state where the student will be located when seeking care.

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  • De-escalation techniques and resources

    De-escalation techniques and resources

    Learn how to de-escalate angry patients or diffuse a tense situation in the office.

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  • EMTALA: Requirements for on-call physicians

    EMTALA: Requirements for on-call physicians

    Though EMTALA requires hospitals to perform certain acts, the law also applies to physicians who are on-call for the emergency department.

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  • Combating physician stress and burnout

    Combating physician stress and burnout

    A recent Mayo Clinic survey found that more than half of U.S physicians are experiencing professional burnout. This presentation explains the differences between stress and burnout, while also offerin

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  • What every physician needs to know about online reputation management

    What every physician needs to know about online reputation management

    Have you ever taken the time to Google yourself or your practice? What did you find? Was the information accurate? Did you find a “review” of your practice among the results? What would a patient conc

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  • Sample — Mask requirement message for patients

    Sample — Mask requirement message for patients

    Use this sample message to explain your COVID-19 mask policy

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  • Requiring masks at your practice? Advance notice of policies can avoid confusion

    Requiring masks at your practice? Advance notice of policies can avoid confusion

    Clearly communicate your office mask policies to patients

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  • Tips for de-escalating angry patients

    Tips for de-escalating angry patients

    How to defuse tense or angry situations in the office

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  • Terminating patient relationships: How to dismiss without abandoning

    Terminating patient relationships: How to dismiss without abandoning

    While both the physician and patient have the right to terminate the relationship, the requirements for ending the relationship are more complicated for physicians.

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  • Managing difficult patients

    Managing difficult patients

    Tips for managing challenging patient relationships

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  • Sample patient dismissal letters

    Sample patient dismissal letters

    Sample letters for termination of the physician-patient relationship

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  • 8 tips For improving patient satisfaction

    8 tips For improving patient satisfaction

    View "8 Tips for Improving Patient Satisfaction," part two of a three part video series on improving physician/patient interactions.

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  • Terminating the patient-physician relationship, Part 15:11

    Terminating the patient-physician relationship, Part 1

    In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.

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  • Terminating the patient-physician relationship, Part 24:57

    Terminating the patient-physician relationship, Part 2

    In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.

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  • TMB updates rules for physicians who retire, close, or leave a practice

    TMB updates rules for physicians who retire, close, or leave a practice

    Retiring, closing, or leaving a practice? You can now notify patients electronically and on your website.

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  • Top 10 risk management recommendations

    Top 10 risk management recommendations

    TMLT risk management staff conduct on-site practice reviews to help physicians determine and address their medical liability risks. In 2016, risk managers reviewed more than 2,000 physician practices,

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  • Reporter Quarter 2 2019

    Reporter Quarter 2 2019

    From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing

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  • Responding to online patient complaints

    Responding to online patient complaints

    The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.

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