Patient Relationships
Managing the physician-patient relationship
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Read ArticlePractice fined for response to social media review
Dallas dental practice fined $10,000 after publishing PHI in response to a patient review on Yelp
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Read ArticleTMB updates rules for physicians who retire, close, or leave a practice
Retiring, closing, or leaving a practice? You can now notify patients electronically and on your website.
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4:57Watch VideoTerminating the patient-physician relationship, Part 2
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
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5:11Watch VideoTerminating the patient-physician relationship, Part 1
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
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Contact a Risk Management Expert
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View Presentation"Webside" manner
The rise of telemedicine and its use of video conferencing presents a new meaning for "good" bedside manner. Read this presentation to learn special considerations for this new form of patient intera
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Read FlipbookReporter Quarter 2 2019
From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing
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Read FlipbookReporter Q1 2019
Evaluating & treating the suicidal patient (CME); Dr. Melinda Lopez: On the front lines with human trafficking; Failure to properly evaluate depression; Failure to diagnose coronary artery disease
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Read ArticleDe-escalation techniques and resources
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
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View PresentationTerminating the physician-patient relationship, Part 1
When dealing with difficult patients, physicians are sometimes left with no alternative than but to terminate the physician-patient relationship.
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View PresentationTerminating the physician-patient relationship, Part 2
When dealing with difficult patients, physicians are sometimes left with no alternative but to terminate the physician-patient relationship.
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View PresentationAddressing transgender health care disparities
This presentation brings awareness to transgender health care disparities and examines how practicing cultural competency can improve patient-physician relationships.
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View PresentationResponding to online patient complaints
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
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View PresentationCommunicating with patients after adverse outcomes
Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion.
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Read ArticlePhysician communication: Then and now
It is essential to understand that despite the advances in telecommunication tools, the law has changed very little.
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Read ArticleCommunicating with millennial patients
Millennials are now the largest segment of our population, and they bring a different set of expectations and needs to health care than previous generations.
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Read Flipbook
10 Things that get Physician Groups Sued
This publication will describe 10 common errors that can increase the risk of a malpractice suit, and offer risk management techniques to address these issues.
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Read Flipbook
10 Things that Get Physicians Sued
This publication will describe 10 common errors that can increase the risk of a malpractice suit, and offer risk management techniques to address these issues.
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Read Article
Patient diversity and cultural competence
As the diversity of our population increase, more physicians are coming into contact with patients from various cultural backgrounds who often hold different values, beliefs and standards.
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View PresentationTips for handling patient complaints
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationsh
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Read Article
6 tips to improve patient communication while using your EHR
View part three of a three part video series on improving physician/patient interactions.
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