Patient Relationships
Advice and resources to help you protect and improve the physician-patient relationship.
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Read ArticleManaging difficult patients
Tips for managing challenging patient relationships
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Read ArticleCase briefs — Online patient privacy
Case studies about violations of patient privacy on social media and the web.
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Read ArticleSample patient dismissal letters
Sample letters for termination of the physician-patient relationship
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Read ArticleTMB updates rules for physicians who retire, close, or leave a practice
Retiring, closing, or leaving a practice? You can now notify patients electronically and on your website.
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Contact a Risk Management Expert
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Wrong site surgery
A 35-year-old man came to Orthopedic Surgeon A on referral from his primary care physician. The patient reported pain in his right buttock, thigh, and leg for the past nine months.
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Failure to manage medications
In December 2008, a 76-year-old woman came to an internist to establish a primary care relationship and to seek treatment for itching.
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Failure to properly advise patient
A 37-year-old woman of Ashkenazi Jewish descent, with a strong family history for breast cancer, had a mammogram performed as part of an annual exam.
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Read ArticleFailure to obtain informed consent
On June 30, a 63-year-old female patient came to her surgeon with an MRI report of ruptured implants in both of her breasts.
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Failure to follow up
A 28-year-old woman came to her gastroenterologist with a history of diarrhea for the past three months. The physician performed a colonoscopy that resulted in a diagnosis of colitis.
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Read ArticleRequiring masks at your practice? Advance notice of policies can avoid confusion
Clearly communicate your office mask policies to patients
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Read ArticleSample — Mask requirement message for patients
Use this sample message to explain your COVID-19 mask policy
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Read ArticleTips for de-escalating angry patients
How to defuse tense or angry situations in the office
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5:11Watch VideoTerminating the patient-physician relationship, Part 1
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
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4:57Watch VideoTerminating the patient-physician relationship, Part 2
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
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View Presentation"Webside" manner
The use of telemedicine introduces a new meaning for "good" bedside manner.
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59:43Watch VideoManaging your online presence
A discussion of how to manage your online presence.
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Read FlipbookReporter Quarter 2 2019
From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing
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Read ArticleBuilding a therapeutic physician-patient relationship
The practice of plastic surgery often produces uncertainties. Patients judge the success of surgical outcomes based on their personal standards, so it is important to manage any misconceptions.
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Read ArticlePractice fined for response to social media review
Dallas dental practice fined $10,000 after publishing PHI in response to a patient review on Yelp
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View PresentationTerminating the physician-patient relationship, Part 1
Guidelines and processes to follow when ending the physician-patient relationship.
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