Patient Relationships
Advice and resources to help you protect and improve the physician-patient relationship.
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Read ArticleLegal considerations when treating college students via telemedicine
Whether to treat likely depends on the laws of the state where the student will be located when seeking care.
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Read ArticleDe-escalation techniques and resources
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
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Read ArticleSample — Mask requirement message for patients
Use this sample message to explain your COVID-19 mask policy
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Read ArticleRequiring masks at your practice? Advance notice of policies can avoid confusion
Clearly communicate your office mask policies to patients
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Read ArticleTips for de-escalating angry patients
How to defuse tense or angry situations in the office
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Read ArticleTerminating patient relationships: How to dismiss without abandoning
While both the physician and patient have the right to terminate the relationship, the requirements for ending the relationship are more complicated for physicians.
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Read ArticleManaging difficult patients
Tips for managing challenging patient relationships
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Read ArticleSample patient dismissal letters
Sample letters for termination of the physician-patient relationship
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Read Article8 tips For improving patient satisfaction
View "8 Tips for Improving Patient Satisfaction," part two of a three part video series on improving physician/patient interactions.
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5:11Watch VideoTerminating the patient-physician relationship, Part 1
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
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4:57Watch VideoTerminating the patient-physician relationship, Part 2
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
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Read ArticleTMB updates rules for physicians who retire, close, or leave a practice
Retiring, closing, or leaving a practice? You can now notify patients electronically and on your website.
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Read ArticleCase briefs — Online patient privacy
Case studies about violations of patient privacy on social media and the web.
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View PresentationTop 10 Risk Management Recommendations
TMLT risk management staff conduct on-site practice reviews to help physicians determine and address their medical liability risks. In 2016, risk managers reviewed more than 2,000 physician practices,
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Read FlipbookReporter Quarter 2 2019
From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing
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View PresentationResponding to online patient complaints
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
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View PresentationCommunicating with Patients After Adverse Outcomes
Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion while helping patients underst
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View Presentation"Webside" Manner
The rise of telemedicine and it's use of video conferencing presents a new meaning for "good" bedside manner. Read this presentation to learn special considerations for this new form of patient intera
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Read ArticleFailure to follow up
A 28-year-old woman came to her gastroenterologist with a history of diarrhea for the past three months. A colonoscopy resulted in a diagnosis of colitis.
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Read ArticleBuilding a therapeutic physician-patient relationship
The practice of plastic surgery often produces uncertainties. Patients judge the success of surgical outcomes based on their personal standards, so it is important to manage any misconceptions.
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