Patient Relationships

Advice and resources to help you protect and improve the physician-patient relationship.

  • Legal considerations when treating college students via telemedicine

    Legal considerations when treating college students via telemedicine

    Whether to treat likely depends on the laws of the state where the student will be located when seeking care.

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  • De-escalation techniques and resources

    De-escalation techniques and resources

    Learn how to de-escalate angry patients or diffuse a tense situation in the office.

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  • Sample — Mask requirement message for patients

    Sample — Mask requirement message for patients

    Use this sample message to explain your COVID-19 mask policy

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  • Requiring masks at your practice? Advance notice of policies can avoid confusion

    Requiring masks at your practice? Advance notice of policies can avoid confusion

    Clearly communicate your office mask policies to patients

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  • Tips for de-escalating angry patients

    Tips for de-escalating angry patients

    How to defuse tense or angry situations in the office

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  • Terminating patient relationships: How to dismiss without abandoning

    Terminating patient relationships: How to dismiss without abandoning

    While both the physician and patient have the right to terminate the relationship, the requirements for ending the relationship are more complicated for physicians.

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  • Managing difficult patients

    Managing difficult patients

    Tips for managing challenging patient relationships

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  • Sample patient dismissal letters

    Sample patient dismissal letters

    Sample letters for termination of the physician-patient relationship

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  • 8 tips For improving patient satisfaction

    8 tips For improving patient satisfaction

    View "8 Tips for Improving Patient Satisfaction," part two of a three part video series on improving physician/patient interactions.

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  • Terminating the patient-physician relationship, Part 15:11

    Terminating the patient-physician relationship, Part 1

    In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.

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  • Terminating the patient-physician relationship, Part 24:57

    Terminating the patient-physician relationship, Part 2

    In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.

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  • TMB updates rules for physicians who retire, close, or leave a practice

    TMB updates rules for physicians who retire, close, or leave a practice

    Retiring, closing, or leaving a practice? You can now notify patients electronically and on your website.

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  • Case briefs — Online patient privacy

    Case briefs — Online patient privacy

    Case studies about violations of patient privacy on social media and the web.

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  • Top 10 Risk Management Recommendations

    Top 10 Risk Management Recommendations

    TMLT risk management staff conduct on-site practice reviews to help physicians determine and address their medical liability risks. In 2016, risk managers reviewed more than 2,000 physician practices,

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  • Reporter Quarter 2 2019

    Reporter Quarter 2 2019

    From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing

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  • Responding to online patient complaints

    Responding to online patient complaints

    The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.

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  • Communicating with Patients After Adverse Outcomes

    Communicating with Patients After Adverse Outcomes

    Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion while helping patients underst

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  • "Webside" Manner

    "Webside" Manner

    The rise of telemedicine and it's use of video conferencing presents a new meaning for "good" bedside manner. Read this presentation to learn special considerations for this new form of patient intera

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  • Failure to follow up

    Failure to follow up

    A 28-year-old woman came to her gastroenterologist with a history of diarrhea for the past three months. A colonoscopy resulted in a diagnosis of colitis.

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  • Building a therapeutic physician-patient relationship

    Building a therapeutic physician-patient relationship

    The practice of plastic surgery often produces uncertainties. Patients judge the success of surgical outcomes based on their personal standards, so it is important to manage any misconceptions.

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