Patient Relationships

Advice and resources to help you protect and improve the physician-patient relationship.

  • Sample patient dismissal letters

    Sample patient dismissal letters

    Sample letters for termination of the physician-patient relationship

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  • Requiring masks at your practice? Advance notice of policies can avoid confusion

    Requiring masks at your practice? Advance notice of policies can avoid confusion

    Clearly communicate your office mask policies to patients

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  • Sample — Mask requirement message for patients

    Sample — Mask requirement message for patients

    Use this sample message to explain your COVID-19 mask policy

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  • Tips for de-escalating angry patients

    Tips for de-escalating angry patients

    How to defuse tense or angry situations in the office

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  • Contact a Risk Management Expert

    CONTACT
  • Terminating the patient-physician relationship, Part 15:11

    Terminating the patient-physician relationship, Part 1

    In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.

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  • Terminating the patient-physician relationship, Part 24:57

    Terminating the patient-physician relationship, Part 2

    In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.

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  • "Webside" manner

    "Webside" manner

    The use of telemedicine introduces a new meaning for "good" bedside manner.

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  • Managing your online presence59:43

    Managing your online presence

    A discussion of how to manage your online presence.

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  • Building a therapeutic physician-patient relationship

    Building a therapeutic physician-patient relationship

    The practice of plastic surgery often produces uncertainties. Patients judge the success of surgical outcomes based on their personal standards, so it is important to manage any misconceptions.

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  • Practice fined for response to social media review

    Practice fined for response to social media review

    Dallas dental practice fined $10,000 after publishing PHI in response to a patient review on Yelp

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  • Terminating the physician-patient relationship, Part 1

    Terminating the physician-patient relationship, Part 1

    Guidelines and processes to follow when ending the physician-patient relationship.

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  • Terminating the Physician-Patient Relationship, Part 2

    Terminating the Physician-Patient Relationship, Part 2

    When dealing with difficult patients, physicians are sometimes left with no other viable alternative than to terminate the physician-patient relationship. Coming to that conclusion is not easy and may

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  • Addressing transgender health care disparities

    Addressing transgender health care disparities

    A discussion of transgender health care disparities and how practicing cultural competency can improve patient-physician relationships.

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  • Responding to online patient complaints

    Responding to online patient complaints

    The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.

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  • Communicating with patients after adverse outcomes

    Communicating with patients after adverse outcomes

    Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion.

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  • Physician communication: Then and now

    Physician communication: Then and now

    It is essential to understand that despite the advances in telecommunication tools, the law has changed very little.

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  • Communicating with millennial patients

    Communicating with millennial patients

    Millennials are now the largest segment of our population, and they bring a different set of expectations and needs to health care than previous generations.

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  • Patient diversity and cultural competence

    Patient diversity and cultural competence

    As the diversity of our population increase, more physicians are coming into contact with patients from various cultural backgrounds who often hold different values, beliefs and standards.

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  • Tips for handling patient complaints

    Tips for handling patient complaints

    If a patient complaint is not effectively managed, unfavorable or harmful consequences can result. Strong complaint management is a core component for success.

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  • 6 tips to improve patient communication while using your EHR

    6 tips to improve patient communication while using your EHR

    View part three of a three-part video series on improving physician/patient interactions.

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