Responding to online patient complaints
How to manage and respond to negative online comments
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Popular presentations
Our most popular risk managment presentations
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Preventing lawsuits
Learn how to avoid common mistakes in these areas and prevent unnecessary lawsuits.
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Strategies to improve patient follow up
Guidance on how to create effective follow-up strategies.
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Webside manner
Telemedicine presents a new meaning for "good" bedside manner. Learn to optimize this new form of patient interaction.
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Addressing transgender health care disparities
Learn about transgender health care disparities and how practicing cultural competency can improve patient-physician relationships
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Terminating the physician-patient relationship part 1
Guidelines and processes to follow when ending patient care relationships
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Terminating the physician-patient relationship part 2
Guidelines and processes to follow when ending patient care relationships
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Cultural competency
Learn about cultural competency and health disparities that may arise when treating patients of different backgrounds
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How to report a TMB complaint
How to access TMLT coverage for disciplinary actions, such as actions by the TMB, a peer review committee, or a federal regulatory agency
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What every physician needs to know about their malpractice policy
What to look for in the details of your policy
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EHR best practices
Reduce risk when using your EHR
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Googling your patients
Should professional standards and privacy prevent physicians from Googling their patients?
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Tips for handling patient complaints
Strong complaint management is a core component for success
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Human trafficking part 1
Resources on how to identify patients who may be victims of human trafficking
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Human trafficking part 2
Resources on how to identify patients who may be victims of human trafficking
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Keeping your email secure
How to recognize phishing emails and other cyber criminal activities
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Top 10 risk management recommendations
Guidance from TMLT risk management professionals
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10 things that compromise patient data
10 ways that physician practices are vulnerable to cyber attacks
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Ransomeware attacks
Keep your practice safe from cyber criminals
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Communicating with patients after adverse outcomes
How to express empathy and compassion while helping patients understand their situation
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