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De-escalating angry or disruptive patients
Cultural competency

Cultural competency

Published Date July 27, 2023

Learn about cultural competency and health disparities that may arise when treating patients of different backgrounds

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Tips for de-escalating angry patients

How to defuse tense or angry situations in the office
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Communicating with patients after adverse outcomes

How to express empathy and compassion while helping patients understand their situation

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De-escalation video 1: How to identify and prepare to meet with a disruptive patient

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