Tips for handling patient complaints

Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
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Preventing lawsuits
Preventing lawsuits

Malpractice lawsuits are often the result of faulty communication or improper documentation. Learn how to a...

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Terminating the physician-patient relationship, Part 1
Terminating the physician-patient relationship, Part 1

When dealing with difficult patients, physicians are sometimes left with no alternative than but to termina...

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