If a patient complaint is not effectively managed, unfavorable or harmful consequences can result. Strong complaint management is a core component for success.
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TPMP - Mandatory use delayed to March 2020; De-escalation techniques & resources; Business interruptions; Human trafficking; Failure to supervise aesthetician; Failure to properly treat depression
From a legal and liability perspective, a “medical director” is a physician who serves in an administrative capacity as head of an organized medical staff
View part three of a three-part video series on improving physician/patient interactions.
View "8 Tips for Improving Patient Satisfaction," part two of a three part video series on improving physician/patient interactions.
View part one of a three part video series on improving physician/patient interactions.
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
Managing opioids: claims analysis and case study; Wernicke’s encephalopathy after bariatric surgery; How to dismiss without abandoning: Ending the physician-patient relationship; Addressing transgende
TMLT Risk Management manager Tanya Babitch offers 8 tips for improving patient satisfaction with a physician practice or office.
Learn about employment and human resources issues through the EPLI Pro website.
What happens when a system failure brings down the EMR?
This publication will describe 10 common errors that can increase the risk of a malpractice suit, and offer risk management techniques to address these issues.
At 8:30 a.m., a patient’s wife called her husband’s family physician and requested an appointment because her husband was experiencing chest pain that began the previous evening.
Purchasing medical malpractice insurance can be an intensive, time consuming process. Learn how to choose the best carrier.
Purchasing medical malpractice insurance can be an intensive, time consuming process. Learn about the common types of coverage.
A 28-year-old man was involved in a motorcycle collision, sustaining multiple injuries. The man hit the side of a trailer and was thrown off his motorcycle.
TMLT's Assistant VP of Risk Management, Lesley Viner, offers 6 tips to improve patient communication while using your EHR system.
When purchasing malpractice insurance, pay attention to the details of your policy. This presentation will help you ask the right questions and provides practical advice for managing your policy.
When patients write negative reviews, in many cases, you will be unable to respond.
Should you Google your patients?; Closed claim study: Patients identified on surgeon's website Combating physician stress and burnout; Social media and cyber risk; Managing difficult patients
Welcome to Case Closed, a video series that explores real TMLT medical malpractice cases. In this video, the second in the series, risk management techniques are discussed that may have either prevent