5 tips to minimize patient frustration

September 28, 2016

"5 Tips to Minimize Patient Frustration" is part one of a three part video series on improving physician/patient interactions. Part one features TMLT Risk Management manager Robin Desrocher as she offers helpful risk management considerations and easy to implement tips to help physicians improve their patient’s experience of the practice environment. Coming soon: parts two and three, featuring more from TMLT's Risk Management team!

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8 tips For improving patient satisfaction

View "8 Tips for Improving Patient Satisfaction," part two of a three part video series on improving physic...

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De-escalation techniques and resources
De-escalation techniques and resources

Learn how to de-escalate angry patients or diffuse a tense situation in the office.