Tips for handling patient complaints

If a patient complaint is not effectively managed, unfavorable or harmful consequences can result. Strong complaint management is a core component for success.

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Failure to insist on EMS transport
Failure to insist on EMS transport

This is an actual TMLT medical malpractice case, involving the treatment of a patient with chest pain.

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Failure to communicate MRI results
Failure to communicate MRI results

This is an actual TMLT medical malpractice case, involving a pain management specialist treating a patient ...