Tips for Handling Patient Complaints

August 12, 2016
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
Previous Presentation
Failure to Insist on EMS Transport
Failure to Insist on EMS Transport

This is an actual TMLT medical malpractice case, involving the treatment of a patient with chest pain.

Next Presentation
Terminating the Physician-Patient Relationship, Part 2
Terminating the Physician-Patient Relationship, Part 2

When dealing with difficult patients, physicians are sometimes left with no alternative but to terminate th...