Tips for handling patient complaints

If a patient complaint is not effectively managed, unfavorable or harmful consequences can result. Strong complaint management is a core component for success.

Previous Presentation
Failure to insist on EMS transport
Failure to insist on EMS transport

This is an actual TMLT medical malpractice case, involving the treatment of a patient with chest pain.

Next Presentation
Terminating the Physician-Patient Relationship, Part 2
Terminating the Physician-Patient Relationship, Part 2

When dealing with difficult patients, physicians are sometimes left with no other viable alternative than t...