A discussion of strategies that can be used to improve your online reputation and how to respond to negative online review without violating HIPAA. Recorded August 25, 2020.
A 35-year-old man came to Orthopedic Surgeon A reporting pain in his right buttock, thigh, and leg for the ...
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Whether to treat likely depends on the laws of the state where the student will be located when seeking care.
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
Use this sample message to explain your COVID-19 mask policy
Clearly communicate your office mask policies to patients
How to defuse tense or angry situations in the office
While both the physician and patient have the right to terminate the relationship, the requirements for ending the relationship are more complicated for physicians.
Tips for managing challenging patient relationships
Sample letters for termination of the physician-patient relationship
View "8 Tips for Improving Patient Satisfaction," part two of a three part video series on improving physician/patient interactions.
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
Retiring, closing, or leaving a practice? You can now notify patients electronically and on your website.
Case studies about violations of patient privacy on social media and the web.
TMLT risk management staff conduct on-site practice reviews to help physicians determine and address their medical liability risks. In 2016, risk managers reviewed more than 2,000 physician practices,
From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion while helping patients underst
The rise of telemedicine and it's use of video conferencing presents a new meaning for "good" bedside manner. Read this presentation to learn special considerations for this new form of patient intera
A 28-year-old woman came to her gastroenterologist with a history of diarrhea for the past three months. A colonoscopy resulted in a diagnosis of colitis.
The practice of plastic surgery often produces uncertainties. Patients judge the success of surgical outcomes based on their personal standards, so it is important to manage any misconceptions.