A discussion of strategies that can be used to improve your online reputation and how to respond to negative online review without violating HIPAA. Recorded August 25, 2020.
Other content in this Stream
Sample letters for termination of the physician-patient relationship
Clearly communicate your office mask policies to patients
Use this sample message to explain your COVID-19 mask policy
How to defuse tense or angry situations in the office
In part 1 of this 2-part series, Lesley Viner, VP of Risk Management at TMLT, describes guidelines and processes to help physicians dismiss patients appropriately and avoid allegations of abandonment.
In part 2 of this series, Tanya Babitch, a manager in TMLT's Risk Management Department, provides further instruction for appropriately dismissing patients to avoid allegations of abandonment.
The use of telemedicine introduces a new meaning for "good" bedside manner.
The practice of plastic surgery often produces uncertainties. Patients judge the success of surgical outcomes based on their personal standards, so it is important to manage any misconceptions.
The TMDP has revised the lists of medical and surgical procedures that require the disclosure of specific risks and informed consent.
Dallas dental practice fined $10,000 after publishing PHI in response to a patient review on Yelp
Guidelines and processes to follow when ending the physician-patient relationship.
When dealing with difficult patients, physicians are sometimes left with no other viable alternative than to terminate the physician-patient relationship. Coming to that conclusion is not easy and may
A discussion of transgender health care disparities and how practicing cultural competency can improve patient-physician relationships.
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion.
It is essential to understand that despite the advances in telecommunication tools, the law has changed very little.
Millennials are now the largest segment of our population, and they bring a different set of expectations and needs to health care than previous generations.
As the diversity of our population increase, more physicians are coming into contact with patients from various cultural backgrounds who often hold different values, beliefs and standards.
If a patient complaint is not effectively managed, unfavorable or harmful consequences can result. Strong complaint management is a core component for success.
View part three of a three-part video series on improving physician/patient interactions.