Update: TMLT extends customer service hours, adjusts premium payments during COVID-19 crisis

March 24, 2020

Updated June 9, 2020.

On March 24, 2020, TMLT began offering extended business hours, from 8 a.m. to 8 p.m.to support physicians during the COVID-19 crisis.

Beginning Tuesday, June 16, we will resume our normal business hours of 8 a.m. to 5 p.m., Monday through Friday. 

Visit our Contact page to reach the specific department you need. Or call customer service at 800-580-8658 or 512-425-5800. You can also fax customer service at 512-328-5637.


Premium payment update
Due to the circumstances surrounding COVID-19, it may become difficult for some practices to make their premium payments. To that end, TMLT will not cancel any policy due to challenges related to the COVID-19 emergency that prevent you from paying your premium on time.

If you are unable to pay at this time, please contact our offices to discuss alternate payment options or schedules.  

We remain available for you to submit payments via telephone by calling 800-580-8658.  Also, for your convenience, guest payments can be made online or by logging in to your myTMLT account

TMLT is committed to working with our policyholders to ease some of the burden created by this uncertain time.


Previous Article
COVID-19: Medical liability FAQs
COVID-19: Medical liability FAQs

Answers to your questions about COVID-19 and medical liability.

Next Article
FAQ: Your TMLT coverage during the COVID-19 crisis
FAQ: Your TMLT coverage during the COVID-19 crisis

Answers to your questions about telemedicine, scope of practice, hiring retired physicians, locum tenens, a...