TMLT Changes Online Payment Interface, Vendor

July 31, 2017

On Thursday, August 31, 2017, TMLT will move its online premium payment services to JPMorgan Chase. The change will have a minimal effect on policyholders currently making online payments through our policyholder portal, myTMLT. However, some slight changes to the interface will occur.

  • Policyholders who are currently enrolled in auto-pay will need to re-enroll. We will halt all auto-pay processes beginning Friday, August 25. If you use auto-pay, you will receive an email the week of August 14 with instructions on how to re-enroll. Please be on the look out for that important message.
  • When making a payment, and/or adding a new credit or debit card, policyholders will be re-directed to TMLT’s Chase banking page. Our payment-processing page remains a single sign-on. Separate login credentials will not be necessary.
  • If a policyholder has both a TMLT and a TMIC policy, these payments will be made separately. This capability allows policyholders to use separate credit cards to pay each premium. The two premiums (TMLT and TMIC) will now be listed on separate tabs within the “Payment Options” page.

Please contact our Customer Service Team, 1-800-580-8658 ext. 5050, with any questions or to enroll in auto-pay.

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