Tips for handling patient complaints

Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
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Patient diversity and cultural competence

As the diversity of our population increase, more physicians are coming into contact with patients from var...

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6 tips to improve patient communication while using your EHR

View part three of a three part video series on improving physician/patient interactions.