Tips for handling patient complaints

If a patient complaint is not effectively managed, unfavorable or harmful consequences can result. Strong complaint management is a core component for success.

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Patient diversity and cultural competence
Patient diversity and cultural competence

As the diversity of our population increase, more physicians are coming into contact with patients from var...

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6 tips to improve patient communication while using your EHR
6 tips to improve patient communication while using your EHR

View part three of a three-part video series on improving physician/patient interactions.