Responding to online patient complaints

The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
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Reporter Quarter 2 2019
Reporter Quarter 2 2019

From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a coll...

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Communicating with Patients After Adverse Outcomes
Communicating with Patients After Adverse Outcomes

Health care professionals often struggle with how to communicate with patients after adverse outcomes. This...

Need to dismiss a patient? See our sample letters.

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