Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion while helping patients understand their situation.
Responding to Online Patient Complaints
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage an...
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Other content in this Stream
The rise of telemedicine and it's use of video conferencing presents a new meaning for "good" bedside manner. Read this presentation to learn special considerations for this new form of patient intera
Wrong site surgery
A 35-year-old man came to Orthopedic Surgeon A on referral from his primary care physician. The patient reported pain in his right buttock, thigh, and leg for the past nine months.
Reporter Quarter 2 2019
From difficult to dangerous: How to handle disruptive patients; How to address ethical misconduct by a colleague or staff member; Improper performance of breast biopsy; Improper prescribing
More resources on managing the physician-patient relationship available at hub.tmlt.org/patient-relationships #meded
Telemedicine and Telehealth
This presentation is an introduction to telemedicine and telehealth. It explains common terminology and the different types of technology used. It concludes with findings from the American Medical Ass
Reporter Q1 2019
Evaluating & treating the suicidal patient (CME); Dr. Melinda Lopez: On the front lines with human trafficking; Failure to properly evaluate depression; Failure to diagnose coronary artery disease
De-escalation techniques and resources
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
Meet the instructor: Robert Milman, MD
Dr. Milman co-teaches TMLT’s 2019 summer CME seminar series in San Antonio and Forth Worth.
Reporter Quarter 3 2018
CME - Human Trafficking; Communicating with millennials; Wernicke's encephalopathy: Failure to monitor thiamine levels; Failure to obtain consent for esophageal dilation; TMLT Board Election 2019
Terminating the Physician-Patient Relationship, Part 1
When dealing with difficult patients, physicians are sometimes left with no alternative than but to terminate the physician-patient relationship.
Terminating the Physician-Patient Relationship, Part 2
When dealing with difficult patients, physicians are sometimes left with no alternative but to terminate the physician-patient relationship.
Addressing transgender health care disparities
This presentation brings awareness to transgender health care disparities and examines how practicing cultural competency can improve patient-physician relationships.
Responding to Online Patient Complaints
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
Physician Communication: Then and Now
It is essential to understand that despite the advances in telecommunication tools, the law has changed very little.
Lone Star Reporter Quarter 4 2018
Managing a practice: How to navigate hiring, paying, and terminating employees (2-hour CME); Claims by Specialty: MPL Association's 2006-2015 national closed claim data; TMLT 2018 scholarship
Reporter Q4 2018
Managing a practice: How to navigate hiring, paying, and terminating employees (2-point CME); Claims by specialty: MPL Association's 2006-2015 national closed claim data; TMLT 2018 scholarship winner
Communicating with millennial patients
Millennials are now the largest segment of our population, and they bring a different set of expectations and needs to health care than previous generations.
New-to-Practice Reporter 2018
Managing opioids: claims analysis and case study; Wernicke’s encephalopathy after bariatric surgery; How to dismiss without abandoning: Ending the physician-patient relationship; Addressing transgende
Reporter Quarter 1 2018
Transgender health care (CME); Compassionate health care: 2017 Legislative highlights; Failure to correctly label lab specimens and follow up; Mismanagement of anticoagulant medication
10 Things that get Physician Groups Sued